Online Payment And Refund Policy

Online Payment On Website And App

• The Website and App provide you the ability to pay online through a third party payment gateway for some of the Services available on the Website or App.
• If you choose to pay online, you may be directed to a third party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third party payment gateway.

JNUIMSRC shall not be liable

• If any transaction does not fructify or may not be completed or
• For any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or
• In respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Cancellation and Refund Policy:

The cancellation and refund policy is only applicable to all online payments made through website / app for booking appointments.

In case cancellation is initiated by end user:

• Before Scheduled Appointment Time –Payment shall be refunded after deduction of convenience fee depending upon the time of cancellation. However,please note that convenience fees will not be refunded.
• After Scheduled Appointment Time- Consultation Fees Including Convenience Fees will be not be refunded.

In case Cancellation is initiated by JNUIMSRC due to unavailability of Doctor:

• 100% of consultation Fees and Convenience fees will be refunded to end user.

At the time of cancellation, amount will be refunded via same source of payment and will be subject to the payment terms of the source only. Amount will be refunded within 7 working days. However, JNUIMSRC would not be held responsible for any delays caused on part of the bank.